Frequently Asked Questions (FAQs)

How can I place an order?

Orders are placed exclusively through our online store, available 24 hours a day, every day of the year. Select the product you are interested in, choose the available options (such as size, color, or type), add it to your cart, and proceed to checkout by filling in the required information.

What payment methods do you accept?

We accept all major forms of payment:

Credit cards: Visa, MasterCard, American Express, etc.
PayPal

All transactions are processed securely using advanced encryption systems.

Is it safe to buy from your website?

Yes. MoiisCompany uses state-of-the-art security protocols to protect all personal and financial information.

Our platform is protected by SSL (Secure Sockets Layer) encryption, and we do not store sensitive data such as credit card numbers.

Your privacy is an absolute priority for us.

When will my order be processed?

All orders are managed from our logistics center in China.

The estimated processing time is 3 to 5 business days from order confirmation.

Please note that during periods of high demand, such as promotions or holidays, this time frame may be slightly extended.

What is the estimated delivery time?

United States: 7 to 25 business days.
Rest of the world: 9 to 25 business days, depending on the destination and local customs processes.

Do I have to pay import taxes or duties?

The published prices do not include taxes or customs fees.

Depending on the tax legislation of your country, you may have to pay additional charges when you receive your order.

These costs are the sole responsibility of the customer.

How can I request a return?

If you wish to return an item, you must contact us within 30 days of receiving the product.

Please include the order number and the reason for the return. Our team will evaluate the case and provide you with the appropriate instructions.

Products must be in their original condition, unused, and with the packaging intact.

Who bears the return costs?

All costs associated with returns, including shipping costs, are the responsibility of the customer, unless the error is attributable to MoiisCompany.

What should I do if we receive a damaged, incorrect, or defective product?

Attach clear photographs of the product, along with the order number and a detailed description of the problem.

We are committed to resolving your case as quickly as possible.

How long does the return and refund process take?

Once we receive the returned product and verify its condition, the process can take up to 14 business days.

The refund will be issued to the same payment method used for the purchase:

Credit/debit card: the refund will be processed within 7 to 10 business days by the issuing entity.
PayPal: the refund is usually reflected within 24 to 72 hours.